Friday, May 02, 2003

PROTECTING YOUR RETAIL CUSTOMERS THAT BUY FROM YOUR INVENTORY...


If you sell product retail to folks locally... and fill the order from your own inventory... you need to protect yourself in the case where that customer decides later to call the company and order directly... or who is approached by another distributor.

According to Suzanne at the marketing department of Seasilver, we can no longer call the customers information in to the Order Department and log that customer into the system without an order being placed at the time.

In other words, unless you place an order for that retail customer and get a new customer number assigned to that person, you are at risk of having the customer go somewhere else to purchase his/her product...and you will lose the commission.

You should plan, therefore, to call in an order for your new customer and get the customer numbers assigned showing YOU as the sponsor.

If you have local retail customers who pay you in cash or checks... who do not want to order online...or who do not have a computer and are not online... (about half the American population)... then you need to take action to prevent the customer loss. If they pay you in cash or by check then simply call in the order for the customer and pay for the order with your credit card. This will get the customer number assigned under you and protect any future commissions and/or distributor sign-ups.

Don't forget that every retail customer and distributor has now been assigned a unique Seasilver customer number. You should have received correspondence from Seasilver recently with your number. If not, call the company and get your number... and then make sure it is placed on any labels you use on your product, literature, tapes, etc. Don't forget to add it to any websites you have for Seasilver also.

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